No. Under 16 CFR part 1110 the importer or domestic manufacturer issues the certificate. CertTrail HQ is a document-management service: we collect, organize and track documents. We do not certify, test or give legal advice.
No. CertTrail HQ is an independent service and is not approved by, endorsed by or affiliated with the U.S. Consumer Product Safety Commission.
No. Testing is done by CPSC-accepted third-party laboratories. We record the lab, report number and dates from the reports your factories provide.
No. We help you keep complete, current records on hand, but acceptance decisions belong to the marketplace, retailer or agency.
We do not determine applicability. You tell us which requirements apply; we report missing fields or documents older than 12 months. For guidance see cpsc.gov or the CPSC Small Business Ombudsman.
By email in Chinese and English, with an upload link and your authorization letter attached. We follow up on day 3 and day 7, and if there is no reply by day 10 we let you know so you can contact your supplier directly.
You do. Documents are used only for your records, never shared with other customers. Export or delete at any time.
Yes, on Tracker and Growth you can look up documents and expiry dates from your own AI assistant, or simply email us.
Each SKU beyond your plan limit is $10 per month.
Starter Audit: full refund if no documents are collected within 10 business days. Subscriptions: cancel any time, effective at the next billing cycle.