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Tracking label rejected by Amazon: what children's product labels need

Amazon may ask for photos of permanent tracking labels on children's products. Why mock-ups get rejected and what the label should show.

The problem

Children's products and their packaging need permanent, distinguishing tracking marks where practicable (CPSIA section 103). Sellers have had submissions rejected because they sent a design file or "mock-up" instead of a photo of the actual label on the product, or the label lacked key information.

Tracking information generally lets the manufacturer and consumer identify the manufacturer or private labeler, the place and date of production, and batch or run information.

How to fix it

  1. Photograph the actual label on the production product and on the packaging, in focus.
  2. Check it shows the private labeler/manufacturer name, production location, date, and batch or run details.
  3. Make sure the same information matches the CPC's manufacture date and place.
  4. Resubmit the photos with the CPC and test report.

Check your documents before you resubmit

Upload your CPC or GCC and the test report. The free pre-check compares identifiers, cited rules, lab, dates and certifier across the documents and returns a red/amber/green list of what to fix.

Run the free pre-check

Checklist before resubmitting

This is general information and a document consistency check only. It is not certification, testing, or legal advice, and it cannot guarantee acceptance by Amazon, CPSC or CBP.

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