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Amazon rejected your Children's Product Certificate (CPC): common reasons and fixes

Why Amazon rejects a CPC and test report, and how to fix the package before you resubmit: identifiers, lab scope, missing rules, certifier and file problems.

The problem

Amazon's compliance messages often say the documents were reviewed and "do not meet requirements" without saying which line failed. Sellers on Seller Forums and r/FulfillmentByAmazon describe resubmitting the same CPC many times with generic, templated rejections. In practice, most rejections come from a small set of document problems:

• The product name, model, brand or ASIN details on the CPC or test report do not match the detail page.
• The CPC is in the factory's name, or names Amazon, when the certifier should be the importer (or the U.S. manufacturer).
• The CPC cites rules the test report doesn't cover, or the report misses a rule that applies (for example lead, phthalates, small parts, or the toy standard ASTM F963).
• The lab is not CPSC-accepted for one of the cited rules, or the report came from a different lab location.
• The report is old, uses a superseded edition, has a result that is not "Pass", or covers a prototype or a different model.
• The file is unreadable, password-protected or incomplete.

How to fix it

1. Open the request in Seller Central (Performance → Account Health) and note the ASIN, the policy name and the exact document Amazon asked for.
2. Put the CPC, the test report and the listing side by side. Check brand, product name, model/SKU, age grade and photos character for character.
3. Confirm the certifier on the CPC is your company as importer (or the U.S. manufacturer), with a full U.S. or records contact.
4. Check every rule cited on the CPC is covered by a passing result in the report, and every applicable rule is cited.
5. Look up the lab on the CPSC accepted-lab search and confirm each cited rule is in scope for that lab ID.
6. Ask the lab to reissue the report if only identifiers are wrong; retest if a rule is missing, the edition is outdated, or the sample was not your product.
7. Resubmit one complete, unlocked PDF package through the same request. For toys, follow Amazon's Direct Validation instructions if the request asks for them.

Checklist before resubmitting

• CPC has all required elements (product ID, rules cited, certifier, records contact, manufacture date and place, test date and place, lab)
• Certifier is the importer or U.S. manufacturer, not Amazon
• Model and brand identical on CPC, report and listing
• Every cited rule has a Pass result
• Lab is CPSC-accepted for each cited rule
• Report covers your production product, not a prototype
• PDFs open without a password

This is general information and a document consistency check only. It is not certification, testing, or legal advice, and it cannot guarantee acceptance by Amazon, CPSC or CBP.

Related guides

• "Product identifier mismatch" on your CPC or test report: how to fix it
• Amazon says the test report photo doesn't match your product: what to do
• Is your test lab CPSC-accepted for the rules on your CPC?
• CPSC eFiling and certificate data elements: what your CPC or GCC must include