Guides: Amazon CPC/GCC rejections and CPSC eFiling

Each guide explains a common rejection or filing question, how to fix it, and a checklist.

• Amazon rejected your Children's Product Certificate (CPC): common reasons and fixes
  Why Amazon rejects a CPC and test report, and how to fix the package before you resubmit: identifiers, lab scope, missing rules, certifier and file problems.
• "Product identifier mismatch" on your CPC or test report: how to fix it
  Amazon flags a product identifier mismatch when the CPC, test report and listing name the product differently. How to line them up before resubmitting.
• Amazon says the test report photo doesn't match your product: what to do
  When the product photo in a lab report doesn't match the listing images, Amazon may reject the report. Here's how to fix it without retesting everything.
• Amazon rejected your General Certificate of Conformity (GCC): checklist
  Common reasons a GCC is rejected on Amazon (wrong certificate type, missing rules, mismatched product, wrong certifier) and how to fix them.
• Amazon asks for a CPC but your product isn't for children
  If Amazon classifies an adult product as a children's product or collectable toy, here's how sellers have resolved it: listing cleanup and an appeal.
• Is your test lab CPSC-accepted for the rules on your CPC?
  Children's product tests must come from a CPSC-accepted third-party lab, accepted for each rule. How to check the lab ID and scope before Amazon does.
• Toy test report rejected for ASTM F963-17? Moving to F963-23
  Toys manufactured after April 20, 2024 must comply with ASTM F963-23. Why an F963-17 report can be rejected and what to retest.
• Tracking label rejected by Amazon: what children's product labels need
  Amazon may ask for photos of permanent tracking labels on children's products. Why mock-ups get rejected and what the label should show.
• CPSC eFiling and certificate data elements: what your CPC or GCC must include
  Since July 8, 2026, importers must eFile certificate data with CBP. The seven data elements, and how to check your certificate has them.
• CPSC eFiling Disclaim vs certificate: shipments held for CPSC documents
  If a carrier holds your shipment for CPSC documentation, or your broker asks about Disclaim codes, here's what's going on and what to prepare.
• Who issues a Children's Product Certificate? (Hint: usually you, not the lab or factory)
  The CPC is issued by the U.S. importer or domestic manufacturer, based on passing third-party tests. What the lab, the factory and you each provide.
• CPC vs GCC: which certificate does your product need?
  Children's products (primarily for age 12 and under) need a CPC backed by third-party testing. General-use regulated products need a GCC. How to tell which applies.
• CPSC Product Registry vs full PGA message set: two ways to eFile certificate data
  For 2026 eFiling, importers can file certificate data in full at entry or reference a record in CPSC's Product Registry. How each works and what to prepare.
• Does CPSC eFiling apply to de minimis (Section 321) shipments?
  Yes. CPSC says any product requiring a certificate must have an eFiled certificate regardless of shipment value. What that means for small parcel and direct-to-consumer sellers.
• How much does children's product testing cost? What drives the quote
  Seller-reported CPC test quotes range from a few hundred to a few thousand dollars. What changes the price, and how to avoid paying twice.
• Phthalates testing for children's toys: when it applies and which materials are excluded
  Children's toys and certain child care articles are limited to 0.1% for eight phthalates. Which plastics CPSC has determined don't need third-party testing, and what you still must certify.
• Lead testing for children's products: 100 ppm substrate and 90 ppm paint limits
  Accessible components of children's products are limited to 100 ppm total lead, and paints and surface coatings to 90 ppm. How to make sure your test report covers both.
• Small Batch Manufacturer registration: what testing relief it does and doesn't give
  Registered small batch manufacturers get relief from third-party testing for Group B rules only. Group A rules (like lead in paint and small parts) always need a CPSC-accepted lab.
• Is your test report too old? Periodic testing and Amazon's report-age requests
  CPSC requires periodic testing of children's products, and Amazon may ask for a recent report. How periodic testing intervals work and when to retest.
• What a children's product tracking label must include (CPSIA section 103)
  Permanent tracking information on the product and packaging, to the extent practicable. The four pieces of information CPSC expects, with practical label examples.

This is general information and a document consistency check only. It is not certification, testing, or legal advice, and it cannot guarantee acceptance by Amazon, CPSC or CBP.