Guides

Amazon asked for a CPC: how to respond (with a reply builder)

You got a Food and Product Safety Issues notice or a request for a Children's Product Certificate. The listing may already be suppressed. Here's what to do in the first hour.

1. Identify which path you're on

• Toy ASIN, "Verify your product" button: this is Direct Validation. You can't upload documents. Pick an approved TIC provider and create a TRF.
• Other children's products, document upload: send the CPC and a full test report from a CPSC-accepted lab that match the ASIN.
• Not actually a children's product: use the appeal path.

2. Gather the package

• CPC with all 7 elements (template)
• Full test report, all pages, under 12 months old for US toy DV
• Photos of the product, packaging and tracking label that match the report photos
• Identical product name, model/SKU and brand everywhere

3. Build your reply note

ASINProduct name (as on test report)Lab name and report numberReport dateRules tested (comma separated)Build reply

Built in your browser. Nothing is sent or stored. Edit before you use it.