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Amazon rejected your General Certificate of Conformity (GCC): checklist

Common reasons a GCC is rejected on Amazon (wrong certificate type, missing rules, mismatched product, wrong certifier) and how to fix them.

The problem

A GCC is the certificate for regulated products that are not children's products. Sellers on Seller Forums describe GCC requests marked "documentation isn't sufficient" and long review times. Typical causes:

• A GCC was submitted for an item Amazon treats as a children's product (that needs a CPC and third-party testing at a CPSC-accepted lab).
• The GCC doesn't cite every rule that applies, or cites rules without supporting test results.
• The product or model on the GCC doesn't match the listing, or the certifier is the factory instead of the importer.
• Product-specific requirements are missing, for example button/coin-cell battery requirements (16 CFR 1263 / UL 4200A) where they apply.

How to fix it

1. Confirm whether the product is a children's product (primarily intended for children 12 and under). If yes, you need a CPC, not a GCC.
2. List the CPSC rules that apply to the product and check each is cited and supported by a test or a reasonable testing program.
3. Make the certifier your company as importer, with a records contact.
4. Match product name, model and brand to the listing and report.
5. Resubmit the GCC with the supporting report(s) in one package.

Checklist before resubmitting

• Right certificate type (GCC vs CPC)
• All applicable rules cited
• Supporting test results attached
• Certifier is the importer
• Identifiers match listing

This is general information and a document consistency check only. It is not certification, testing, or legal advice, and it cannot guarantee acceptance by Amazon, CPSC or CBP.

Related guides

• CPSC eFiling and certificate data elements: what your CPC or GCC must include
• Amazon rejected your Children's Product Certificate (CPC): common reasons and fixes
• Amazon asks for a CPC but your product isn't for children